The WordPress plugin makes it easy to add a chat widget to your website without manually adding widget code. You can add live chat to your WordPress site and connect it to Text to use AI agents, workflows, visitor tracking, and more.
If your site runs on WooCommerce, the plugin automatically brings ecommerce insights into chat.
Installation options
You can install and connect the plugin in three ways:
Before you start, make sure you have the following:
WordPress version: 6.0 or higher
PHP version: 7.4 or higher
Text account (can be created during setup)
From the WordPress Plugin Marketplace
Install the plugin directly from your WordPress Admin Panel.
From Text
Start in Text by creating a widget, then follow the guided steps to install the plugin in WordPress.
Manual installation (.zip file)
Upload and install the plugin .zip file from the WordPress Plugin Directory manually if installation from the marketplace is not available.
Using Shopify instead? → Learn how to add the chat widget to your Shopify store.
Prefer Google Tag Manager? → See how to add the chat widget with Google Tag Manager (GTM).
Install from the WordPress Plugin Marketplace
Start in your WordPress Admin Panel.
Step 1: Install and activate the plugin in WordPress
In your WordPress admin dashboard, go to Plugins → Add Plugin, search for the AI Chatbot by Text plugin, then click Install Now and Activate.
Step 2: Connect the plugin to Text
Open the Text tab in your WordPress sidebar, click Connect Text, and log in or sign up for a Text account.
Step 3: Complete the setup
Complete the setup in Text to finish connecting your website.
You can check the widget status and manage all website widgets in Settings → Website widgets.
If the status does not change to Connected, visit your site and interact with the widget to trigger activity. The status should then update to Connected.
Install from Text
Start from your Text account.
Step 1: Open your widget settings
Go to your Text dashboard, then head to Settings → Website widgets.
Step 2: Enter your website URL
Enter the URL of the website where you want to add the widget, then select Continue.
Step 3: Select how to connect the widget to your website
You’ll be prompted to use the WordPress installation method. To continue, go to your WordPress admin dashboard and follow the installation steps.
Clicking “Add to WordPress” will take you to the plugin page in the WordPress Plugin Directory.
Step 4: Install and activate the plugin in WordPress
In your WordPress admin dashboard, go to Plugins → Add Plugin, search for the AI Chatbot by Text plugin, then click Install Now and Activate.
Step 5: Connect the plugin to Text
In WordPress, open the Text tab from the sidebar, then click Connect Text.
Step 6: Complete the setup and check widget status
Log in to your existing Text account to connect Text to WordPress. Your widget should then be active.
You can check its status in Settings → Website widgets.
If the status does not update, visit your site and interact with the widget. This should trigger activity and change the status to Connected.
Install manually using a .zip file
Use this method if you cannot install the plugin from the marketplace.
Step 1: Download the plugin .zip file
Go to the WordPress Plugin Directory, search for AI Chatbot by Text, and Download the .zip file.
Step 2: Upload the plugin
Navigate to Plugins → Add Plugin and select Upload Plugin. Choose the .zip file from your downloaded files.
Step 3: Install and activate the plugin
Click Install Now, then select Activate Plugin.
Step 4: Connect the plugin to Text
Open the Text tab from the sidebar, then click Connect Text to complete the installation.
WooCommerce compatibility
If your WordPress site uses WooCommerce, the plugin automatically adds ecommerce insights to chat so your team can deliver faster, more personalized support during live conversations.
For example, agents can see what a customer has in their cart and view product details in real time, making it easier to answer questions, reduce friction, and help close more sales.
These may include:
Customer cart contents
Product details
If WooCommerce is not installed, the website widget will still function normally, but ecommerce data will not be available.
Frequently asked questions
Install the AI Chatbot by Text plugin from your WordPress Admin Panel, activate it, then connect it to your Text account from the Text tab in your WordPress sidebar. The chat widget will appear on your site automatically.
Yes. If WooCommerce is installed, the plugin automatically enables ecommerce features, such as viewing customer cart contents and product details during live chat sessions. No additional setup is required.
The plugin itself is free to install from the WordPress Admin Panel. You need a Text account to use it, but you can create one during the setup process.
Clear any caching plugins on your site, confirm the plugin is activated under Plugins > Installed Plugins, and make sure the widget is connected in your Text dashboard under Settings > Website widgets.
What's next?
Go to Settings → Website widgets in Text to start the installation process, or connect the website widget from the WordPress Plugin Directory.
Once connected, your WordPress site will be fully integrated with Text and ready to handle real-time conversations.
After connecting the widget, you can customize the widget's appearance and behavior on your website to better align with your brand and user experience. This includes options like widget appearance, position, greetings, and chat behavior.
For detailed steps, go to Customizing your website widget.
After setting up the widget, you can control how conversations are assigned using chat routing rules. This lets you automatically direct chats to the right team or agent based on criteria like page URL, website domain, or customer location (country).
See how to set up chat routing rules.
To capture key information from your visitors, you can collect customer details and add a privacy note directly in the chat. This helps you gather relevant data while clearly communicating how it will be used.
Learn how to collect customer details and add a privacy note.
To give your AI agents access to the right information, you can configure your Knowledge sources with relevant content and resources, such as websites, files, and articles. This ensures responses align with your business and are based on accurate, up-to-date information.
See how easy and quick it is to configure your Knowledge sources.