Your business doesn’t stop when you close your laptop. Neither should your ability to be there when a customer needs you.
What is Text for mobile?
Text for mobile is your everyday business companion for staying close to customers, conversations, and sales wherever you are. Get notified the moment something needs your attention, see what’s happening as it happens, and step in from your phone without staying glued to your desk.
It’s not a smaller version of the web app. It’s built for the moments when you’re on the go, but your business is still moving. A customer needs advice, a promising lead comes in, or an AI-handled conversation needs a human. You know about it when it happens and can act right away.
Stay close to the moments that matter
Imagine a shopper adds a couple of products to their cart, reaches checkout, and stops.
Maybe they’re unsure about sizing. Maybe they have a shipping question. Maybe they’re comparing your product with a competitor’s.
You’re away from your laptop when the notification comes in. You can see the conversation and customer context, check what’s in their cart, and send a quick message while they’re still on your website.
A simple answer at the right moment can turn hesitation into a sale.
That’s where mobile makes a difference: you can act while the opportunity is still there, rather than finding out about it later.
More than customer support on your phone
Conversations on your website aren’t only support requests. They’re often part of the buying journey.
A customer might be comparing two products. A prospect might have one question before choosing a plan. Someone might leave their contact details and close the tab. An AI agent might reach a point where a human should take over.
Text for mobile keeps you connected to those moments throughout the day.
Push notifications tell you when something needs your attention, so you don’t have to keep checking the app. When you open it, you have the context to decide what to do next: reply yourself, check how your team is handling it, or step into a conversation handled by AI.
You stay available without having to stay at your desk.
How Text for mobile helps you grow
Being there at the right moment can make the difference between a visitor leaving and becoming a customer.
A pricing question answered tonight can be more valuable than the same answer tomorrow morning. A shopper hesitating over a purchase can get advice before they abandon their cart. A new lead can hear from you while your business is still fresh in their mind.
For ecommerce businesses, live cart and order information gives you more context to make those conversations count. You can see what customers are considering, review previous purchases, and give relevant advice while they’re still deciding.
And when those conversations turn into results, you can see the wins as they happen.
Who is the app for?
The mobile app is especially useful for business owners who want to stay personally connected to their customers and offer a high level of service without being tied to a computer.
You might check in between meetings, respond to a promising lead while you’re out, or step into an important customer conversation from wherever you happen to be.
It also helps customer service teams pick up conversations away from their desks, ecommerce teams stay responsive during traffic spikes, and teams using AI agents supervise automation without having to monitor every conversation manually.
The common thread is simple: your business keeps moving when you leave your desk. Text for mobile helps you move with it.
What can you do in the app?
From your phone, you can:
Respond to chats and tickets when customers need help.
Receive push notifications about conversations and important activity.
Supervise teammates and AI agents and step in when needed.
Monitor your business in real time with active chats, visitors online, and team activity.
View live carts and order information to understand purchase intent.
Track wins generated through customer conversations.
Live cart and order information
For ecommerce businesses, Text for mobile lets you see what customers are considering and what they’ve purchased while you’re chatting with them.
You can view customers’ live carts, review their order history, and open order details directly from the app. This gives you more context on purchase intent and helps you offer relevant advice while the customer is still deciding.
How can you view a customer’s live cart?
When a customer adds a product to their cart, an Added to cart event appears directly in the conversation. You can open the customer’s current cart by tapping the cart icon from either the conversation or the customer profile.
The live cart preview shows the products the customer is considering, including variants, quantities, and the current cart total. You can use this information to answer product questions and help customers complete their purchase.
How can you view a customer’s order history?
Open the customer profile to see their total order value and number of orders. Tap Total orders to open their order history.
For each order, you can see details such as the order number, date, value, payment and fulfillment status, and purchased products. When available, Text also shows how soon after the chat started the order was placed.
What happens when a customer places an order?
When a customer completes a purchase, an Order placed event appears directly in the conversation. It shows the order number and total and includes a View order button for quick access to the order details.
The new order is automatically added to the customer’s Total orders view. Its value also contributes to the win counter at the top of the app, helping you track revenue from customer orders while working on the go.
Get Text for mobile
Scan the QR code to download the mobile app.
Frequently asked questions
Text for mobile is designed to complement the web app rather than replace it. Use it when you’re away from your desk to respond to customers, monitor activity, check carts and orders, supervise your team and AI agents, and react to important moments as they happen.
Yes. Push notifications keep you informed about new conversations and important activity, so you don’t need to keep the app open or check it constantly. When something needs your attention, you can open the notification, see the conversation and customer context, and respond right from your phone.
Yes. For supported ecommerce setups, you can open a customer’s live cart and see the products they’re considering, including variants, quantities, and the current cart total. This context can help you answer questions, recommend the right product, or assist a shopper before they abandon their purchase.
Yes. When a customer places an order, you can see the purchase directly in the conversation, including the order number and total. Order values also contribute to the win counter in the app, giving you a quick way to follow revenue generated through customer conversations while you’re on the go.
What’s next?
Once you have Text on your phone, set up your workspace so you have the right information and tools at hand when a customer needs you.
Connect your website widget to start receiving conversations from your website in Text. Once connected, you can respond to customers and monitor activity on your phone.
Learn how to add the Text widget to your website.
Set up your AI agent to handle customer conversations when you’re busy or unavailable. You can keep an eye on AI-handled conversations from the mobile app and step in when a customer needs a human.
Learn how to set up an AI agent.
Connect your ecommerce store to bring customer cart and order information into Text. You’ll have more context when talking to shoppers and will be able to see purchase activity while you’re away from your desk.
Explore Text ecommerce integrations.
Invite your team so conversations don’t depend on one person being available. Your teammates can pick up chats and tickets, while you can follow team activity and step in when needed from your phone.
Learn how to invite teammates to Text.