The Text Blog
Strategies for using automation and AI agents to reshape customer service, support, and sales.
Latest articles
What is a customer experience strategy?
Every department can hit its targets while the customer has a miserable time. A customer experience strategy is the thing built to notice.14 min read
The Passive Income Stream Hiding Inside the Text Partner Program
Refer another partner into the Text Partner Program and earn 5% of their sales for life, on top of your own commission.6 min read
Ecommerce customer service: strategies, best practices and tools for 2026
Ecommerce customer service has two jobs, not one: converting hesitant shoppers and keeping the ones who already bought. Strategies, KPIs, and tools for 2026.22 min read
Chatbot knowledge base: how AI agents use your support content
A chatbot knowledge base is what your AI agent may answer from. Coverage is a content problem, retrievability a structure problem. How to fix both.15 min read
Text Joins the Text Solution Program Lineup
Text joins LiveChat, ChatBot, and HelpDesk in the Text Partner Program, a new way for partners to earn recurring revenue.5 min read
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What makes an AI agent pick your product and what it ignores
Countdown timers don't move an AI agent. Cited studies move it 73% of the time. Five findings on what gets your product recommended.3 min read
August Summary: Text in the ChatGPT Marketplace, Catalog Sync, Sales Tracking, and More
August's Text updates give partners real proof points to pitch, implement, and earn more with. Here's what shipped.4 min read
Best help desk software in 2026: the 10 tools worth considering
Compare the 10 best help desk software tools on pricing, features, and fit. See which ones just close tickets, and which one closes sales.15 min readCustomer service vs customer experience: the difference that decides who owns what
Customer service vs customer experience explained: learn the key differences, metrics, ownership, examples, and how CS shapes the customer journey.14 min read
Call center compliance is your way in when clients are ready to ditch the phone
A partner's guide to pitching call center compliance when clients want off the phone and onto chat.16 min read
Add a Chat Widget to a Website (and Get Paid for It, Every Month)
A step-by-step guide to adding a chat widget to a website, and turning that setup into recurring revenue as a Text partner.12 min read
How to Recover Abandoned Carts in WooCommerce
WooCommerce has no built-in abandoned cart tracking. Here's how five plugins fix that, and how to catch shoppers before the cart is even lost.8 min read
From Conversation to Conversion — Text Partners Success Stories
Turn real-time conversations into growth with the Text Partner Program—earn lifetime revenue while helping businesses connect better.14 min read
Best AI Chatbot Plugins for WordPress in 2026
A WordPress chatbot only helps if it reads your content. Here's how six top plugins compare—and two popular ones that shouldn't make the cut.9 min read
How to recover abandoned carts on Shopify with Text
Two thirds of carts never convert, and Shopify can't see most of them. How to recover Shopify abandoned carts in the chat, before the shopper goes.9 min read
WordPress customer service: tools and setup guide
A practical guide to WordPress customer service: the four-layer support stack, plugin vs. hosted platforms, and more.12 min readBest live chat apps for Shopify: The 5 best picks in 2026
Five Shopify live chat apps compared on order data, AI pricing, and the caveats the vendors would rather not advertise. Which app wins?9 min readBest live chat plugins for WooCommerce in 2026
We compared 6 live chat plugins for WooCommerce — on cart visibility, AI, pricing, and store integration to help you pick the right fit.12 min readWooCommerce order tracking: setup guide for support teams
WooCommerce ships without carrier tracking or a "Shipped" status. Here's the 3-layer fix — tracking plugin, TrackShip automation, and AI chat.12 min read