The Text Blog
Strategies for using automation and AI agents to reshape customer service, support, and sales.
Latest articles
Telegram customer service: how to manage Telegram chats from one inbox
Learn how Telegram customer service works in Text: connect a bot, keep chats in your inbox, and let AI Agent or a teammate handle replies.5 min readShould Drift users choose 1mind? Alternatives to consider before you migrate
Salesloft recommends 1mind for Drift chatbot functionality. Learn when to follow that path and when Text or another alternative fits better.4 min readDrift is retiring: Here’s how Text can replace your website chat workflows
Drift is retiring in 2027. Learn how to rebuild website conversations, lead qualification, AI sales flows, and handoff in Text.4 min read
The agentic web: when AI agents read, decide, and act
The agentic web is the shift from websites people only browse to systems AI agents can read, reason over, and act through.5 min readAgentic commerce vs. agentic sales: who does the agent work for?
Agentic commerce and agentic sales sound similar, but they describe different sides of the buying system. Use one question to tell them apart.4 min read
Categories
More articles
What is agentic commerce?
Agentic commerce is what happens when AI agents help people shop, compare, ask questions, pay, and complete purchases with a business.6 min read
October Summary: Google feed selling, AI campaigns, sales attribution, and more
Google feed selling, AI-written campaigns, and clearer sales attribution. Here’s how partners can earn from October’s updates.5 min readValue-aware customer service: how context becomes action
Learn how value-aware customer service turns customer context into the right action through AI Agent skills, routing rules, workflows, and handoffs.7 min read
Text Joins the Text Solution Program Lineup
Text joins LiveChat, ChatBot, and HelpDesk in the Text Partner Program, giving partners more ways to earn through resale, referrals, and client setup.6 min readWhat is a VIP customer? A support team’s guide
Learn how support teams can define VIP customers, choose the right criteria, and scale priority handling with customer data and routing.8 min readWhen your next shopper is an AI agent in your chat
AI agents are starting to ask stores direct questions. Here’s how ecommerce teams can make product data, policies and handoffs usable in chat.8 min read
Customer self-service: how to automate support without hurting CX
Most self-service attempts fail quietly: the customer gives up and contacts you anyway. Here is how to build self-service that actually resolves issues.14 min readBest AI customer service tools for Shopify
A confident wrong answer costs more than a bad review. Here is how the best AI customer service tools for Shopify compare on price and reliability.17 min read
Text vs Lyro: the two AI agents charge for different events, and that decides your bill
Tidio bills when Lyro replies. Text bills when it resolves. Here is how that one difference changes the real cost of each AI agent for your team.17 min read
September Summary: Skills, product recommendations, a visitor funnel report, and more
Skills, product recommendations, and a visitor funnel report. See which September Text® updates help affiliate and solution partners earn more.4 min readIntercom Fin vs Text: per-outcome or bundled AI pricing
Compare Intercom Fin and Text on pricing, Shopify support, voice, and analytics with real numbers from both vendors’ pricing pages, updated for 2026.20 min readCustomer experience metrics: five stars and a cancellation
I gave a support agent five stars and cancelled three weeks later. Which customer experience metrics catch that, and which ones just flatter you.13 min read
AI in customer service: what it automates, breaks, and what customers actually want in 2026
AI in customer service cuts costs and frustrates customers at the same time. See what actually works, where it breaks, and how to measure real resolution.19 min readText vs Gorgias: why e-commerce brands see the bill rise with automation
Text vs Gorgias: which one actually costs less as you scale? Compare pricing, AI resolution fees, Shopify integrations, and support features.18 min read