The Text Blog
Strategies for using automation and AI agents to reshape customer service, support, and sales.
Editor's picks
- 01The 15 Best Intercom Alternatives for 2026Sep 4, 2025
- 02AI Website Widget Examples Transforming Customer ExperienceSep 4, 2025
- 03Set up customer fields that actually stay consistentAug 20, 2026
- 04How to Recover Abandoned Carts in WooCommerceAug 20, 2026
- 05Text Joins the Text Solution Program LineupAug 20, 2026
Latest articles
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Never miss a customer's contact details again
Text now detects emails and phone numbers shared in chat and lets agents add them to the profile in one click. 1 min read -
Best AI Chatbot Plugins for WordPress in 2026
A WordPress chatbot only helps if it reads your content. Here's how six top plugins compare—and two popular ones that shouldn't make the cut. 9 min read -
How to recover abandoned carts on Shopify with Text
Two thirds of carts never convert, and Shopify can't see most of them. How to recover Shopify abandoned carts in the chat, before the shopper goes. 9 min read -
WordPress customer service: tools and setup guide
A practical guide to WordPress customer service: the four-layer support stack, plugin vs. hosted platforms, and more. 12 min read -
Best live chat apps for Shopify: The 5 best picks in 2026
Five Shopify live chat apps compared on order data, AI pricing, and the caveats the vendors would rather not advertise. Which app wins? 9 min read
Categories
More articles
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Check who you're chatting with, without leaving the list
Hover over any customer name or avatar to see status, contact details, and quick copy. 1 min read -
Best live chat plugins for WooCommerce in 2026
We compared 6 live chat plugins for WooCommerce — on cart visibility, AI, pricing, and store integration to help you pick the right fit. 12 min read -
WooCommerce order tracking: setup guide for support teams
WooCommerce ships without carrier tracking or a "Shipped" status. Here's the 3-layer fix — tracking plugin, TrackShip automation, and AI chat. 12 min read -
Webflow apps vs custom code: how to add live chat without breaking your site
Webflow has no plugin system, so live chat only installs two ways: a Marketplace App or custom code. Here's how each one works. 11 min read -
Webflow customer service: setting up chat and ticketing
Webflow gives you a website, not a way to answer the people on it. Here's how to add live chat and ticketing. 11 min read -
Best chatbot for Shopify: 6 picks for 2026
We tested six Shopify chatbots on live order data, real automation, and the six-month bill — see which ones actually pay for themselves in 2026. 9 min read -
July Summary: WooCommerce, Klaviyo, Smarter Widget, and More
New Text features partners can promote or build with, from WooCommerce support to Google Cloud Marketplace. 3 min read -
Track your sales in Text
Track how chats impact revenue, even without Shopify or WooCommerce. New setup paths included. 1 min read -
Find customers by what you actually know about them
Custom Customer fields are now visible and filterable in Real-Time and Contacts. 1 min read -
The 11 Best Conversational AI Platforms for 2026
11 conversational AI platforms, ranked on natural language understanding, integrations, and AI voice agents — not feature lists. 20 min read -
Best live chat for WordPress: 6 plugins, priced and compared
6 WordPress live chat plugins compared by price, WooCommerce integration, and AI automation. See which one fits your store before you install. 10 min read -
Spot your highest-value conversations without opening them
Active cart badges now show cart value next to any conversation in Inbox. Live now for every account. 1 min read -
Fix a Customer field without starting over
Add, edit, or delete Custom Customer fields from a dedicated Settings page. Fix mistakes as your needs evolve. 1 min read -
Decide what happens when no one's there to answer
Set what customers see when agents are offline, and your AI Agent is off — keep chat open or show a form instead. 1 min read