The Subscription section lets you view your current plan, billing cycle, renewal date, and included features. You can also update the number of teammates and review upcoming charges.
To open it, go to Settings→ Billing → Subscription.
What you can do in the Subscription section
In the Subscription section, you can:
Configure your subscription
View and select your plan, billing cycle, and number of users, and preview your subscription’s total cost.
View plan features
Review what’s included in your current plan.
Track your trial status
See if you’re on a trial and when it ends.
See renewal and upcoming charges
Check your renewal date and upcoming billing.
Track AI resolution usage
Monitor your AI resolution usage.
Manage AI resolution packages
Adjust the number of AI resolution packages applied at renewal.
Continue to checkout
Proceed with subscription changes.
Subscription downgrades at renewal
A subscription downgrade means reducing your subscription cost by switching to a lower-priced plan, reducing the number of users, shortening the billing cycle, or reducing the number of AI resolution packages.
Downgrades apply only at the next renewal date, so your current plan and limits remain active until the billing cycle ends.
Downgrades are scheduled and applied only at renewal. This prevents unused time credits and maintains consistent billing.
What counts as a downgrade?
A downgrade includes:
Switching to a lower-priced plan
Reducing the number of users (teammates)
Changing your billing cycle from a longer to a shorter term (annual → monthly)
Reducing the number of AI resolution packages
Extending your billing cycle (monthly → annual) is treated as an upgrade.
How subscription downgrades work
Request a downgrade
Schedule the change in your subscription settings at any time.Review scheduled changes
The update appears in the Scheduled changes section.Keep your current setup
Your plan, users, and limits stay unchanged until renewal.Automatic change at renewal
The downgrade applies at the start of the next billing cycle.
You keep full access to your current subscription until renewal, and you can change or cancel scheduled downgrades at any time before they take effect.
AI resolution packages at renewal
AI agent resolutions measure the number of customer conversations successfully resolved by your AI agent. One AI agent resolution is counted when the AI agent provides an answer that resolves at least one customer question within a conversation, even if the customer asks multiple questions.
In the AI agent performance section, you can find the AI resolution metric, which shows the total number of chats resolved by your AI agent.
You can also track AI resolution usage at any time in the Subscription section of your Text account.
If you exceed the AI resolution limit included in your subscription plan, the system automatically adds 50 more AI resolutions, as outlined on our pricing page, and charges you immediately. The refill is applied right away, so your AI agent continues working without interruption. These extra packages are carried over at renewal and added to your package count for the next billing period.
You can adjust the number of AI resolution packages for renewal to better manage future costs by adding or reducing packages in advance.
Reduce scheduled packages to limit future charges, or add more in advance if you expect higher usage.
Frequently asked questions
Downgrades apply only at renewal to prevent unused-time credits and keep billing predictable. You continue using your current plan and features until the billing cycle ends, and the downgraded subscription starts automatically at renewal.
Yes. Removing users during the billing cycle does not generate credits. Removed users lose access to the app immediately, and the reduced user count applies in the next billing period. We recommend removing users at the very end of the billing cycle.
Upgrades apply immediately. Any change to your subscription cancels pending changes, including a scheduled downgrade. You’ll need to schedule the downgrade again after making the upgrade.
A subscription downgrade takes effect at the start of your next billing cycle. Until then, your current plan, pricing, and limits remain unchanged.
Yes. You can adjust the number of AI resolution packages before renewal. Changes apply at the next billing cycle. If you exceed your limit, additional packages are automatically added and included at renewal.
To cancel your subscription, contact our support team. Start a chat in the bottom-right corner of this page or email support@text.com. Our team will guide you through the process.
What’s next?
Go to Settings → Billing → Subscription in Text to review your current plan, billing cycle, renewal date, and included features.
From there, you can update your subscription to match your current needs. This includes changing the number of users, reviewing scheduled downgrades, and checking upcoming charges.
If you use AI agents, you can manage your AI resolution packages to control usage and future costs. Add more packages before renewal if you expect higher usage, or reduce the scheduled number to limit charges in the next billing cycle.
The AI agent performance report includes the AI resolution metric, which shows the total number of chats resolved by your AI agent.