The Subscription section lets you view your current plan, billing cycle, renewal date, and included features. You can also update the number of teammates and review upcoming charges.
To open it, go to Settings→ Billing → Subscription.
What you can do in the Subscription section
The Subscription section includes the following options:
Configure your subscription
View and select your plan, billing cycle, and number of users, and preview your subscription’s total cost.
View plan features
Review what’s included in your current plan.
Track your trial status
See if you’re on a trial and when it ends.
See renewal and upcoming charges
Check your renewal date and upcoming billing.
Track AI resolution usage
Monitor your AI resolution usage.
Manage AI resolution packages
Adjust the number of AI resolution packages applied at renewal.
Continue to checkout
Proceed with subscription changes.
Subscription downgrades at renewal
A subscription downgrade means reducing your subscription cost by switching to a lower-priced plan, reducing the number of users, shortening the billing cycle, or reducing the number of AI resolution packages.
Downgrades apply only at the next renewal date, so your current plan and limits remain active until the billing cycle ends.
Downgrades are scheduled and applied only at renewal. This prevents unused time credits and maintains consistent billing.
What counts as a downgrade?
A downgrade includes:
Switching to a lower-priced plan
Reducing the number of users (teammates)
Changing your billing cycle from a longer to a shorter term (annual → monthly)
Reducing the number of AI resolution packages
Extending your billing cycle (monthly → annual) is treated as an upgrade.
How subscription downgrades work
Request a downgrade
Schedule the change in your subscription settings at any time.Review scheduled changes
The update appears in the Scheduled changes section.Keep your current setup
Your plan, users, and limits stay unchanged until renewal.Automatic change at renewal
The downgrade applies at the start of the next billing cycle.
You keep full access to your current subscription until renewal, and you can change or cancel scheduled downgrades at any time before they take effect.
How to manage AI resolution packages
AI agent resolutions measure how many customer conversations your AI agent successfully resolves. One AI agent resolution is counted when the AI agent answers at least one customer question in a conversation, even if the customer asks multiple questions.
AI resolution packages determine how many AI agent resolutions are included in your next billing cycle. You can add or reduce packages before renewal to control future AI agent usage and costs.
Where to check AI resolution usage
You can monitor AI resolution usage in two places in Text:
AI agent performance — check the AI resolution metric to see how many chats your AI agent resolved.
Subscription — view your current AI resolution usage and package limits at any time.
What happens when you exceed your AI resolution limit
If you exceed the AI resolution limit included in your subscription plan, the system automatically adds 50 more AI resolutions and charges you immediately, as outlined on our pricing page.
The refill is applied right away, so your AI agent continues working without interruption.
Extra AI resolution packages are carried over into the next billing cycle and added to your renewal package count.
How to change the number of AI resolution packages at renewal
You can adjust the number of AI resolution packages scheduled for your next billing cycle at any time before renewal. Any scheduled changes appear in the Scheduled changes section, where you can update or cancel them before renewal.
Add more packages if you expect higher AI agent usage, or reduce packages to limit future charges. Extra packages purchased during the current billing cycle are included in the next renewal unless you change them.
Package reductions count as a subscription downgrade and apply only at the next renewal date. Your current AI resolution limits remain active until the end of the current billing cycle, so reducing packages does not affect your current billing cycle.
Frequently asked questions
What’s next?
Go to Settings → Billing → Subscription in Text to review your current plan, billing cycle, renewal date, and included features.
From there, you can update your subscription to match your current needs. This includes changing the number of users, reviewing scheduled downgrades, and checking upcoming charges.
If you use AI agents, you can manage your AI resolution packages to control usage and future costs. Add more packages before renewal if you expect higher usage, or reduce the scheduled number to limit charges in the next billing cycle.
The AI agent performance report includes the AI resolution metric, which shows the total number of chats resolved by your AI agent.