Text App’s Refine feature helps your team communicate faster, more clearly, and with greater confidence during customer conversations. Whether it’s polishing a message or finding the right tone, Refine works behind the scenes to make communication effortless.
What is Refine?
Refine is an AI-powered assistant built directly into the chat message box. It offers smart suggestions to improve clarity, correct grammar, or adjust tone—all with a single click. Instead of manually rewriting replies, agents can rely on AI to shape responses quickly and effectively.
How does it work?
You can use Refine before or after writing your message. The available options include:
Tone change: Adjusts the tone of your message to make it more polite or formal, depending on the context and customer expectations.
Expand: Adds details to your message to make it more informative or complete, especially helpful when a response feels too brief.
Rephrase: Offers an alternative way to say the same thing, useful when you want to improve the style or avoid repetition.
Correct grammar: Automatically fixes spelling, punctuation, and grammatical errors to ensure your message is professional and easy to read.
Refine a message you've already written
Write your message in the message box.
Click the Refine icon.
Select one of the available options.
Text will automatically change your message based on the option you selected.
Choose a Refine option before writing
Click the Refine icon and select one of the available options.
Type your message in the message box.
Press the Tab key to apply the selected option and change your message.
All suggestions are generated instantly based on the original message.
In summary, the Refine feature enables agents to refine their messages, whether by correcting grammar, adjusting tone, or enhancing clarity. It's a simple way to communicate with confidence and efficiency.
Frequently asked questions
Yes. Click the Refine icon and select one of the available options first. Then type your message and press the Tab key to apply the option and change your message.
Yes. After you select an option, Text changes the message based on the original text, and the result appears instantly.
Refine offers four options: Tone change, Expand, Rephrase, and Correct grammar. You can use them to make a message more polite or formal, add detail, say the same thing differently, or fix spelling, punctuation, and grammar.